Once your order has been shipped from our facilities, you will receive your tracking number assigned to your package by email. Use your tracking number to monitor the parcel's movement between the countries.

Once we receive your order, we typically start processing it immediately.

Unfortunately, it is not possible to change your shipping details or products once your order has been submitted.

If you wish to make any changes to your submitted order, please get in touch with our ordering department by filling in the form at the bottom of the page.

The Terms and Conditions of Sale can be accessed here. Specific Terms and Conditions apply to Custom Solutions and Services and will be assessed from case to case.

For our off-the-shelf products, delivery can be expected between 1-2 weeks.

For custom solutions or services, delivery time will vary; please contact our ordering department by filling in the form at the bottom of the page for more detailed information.

The shipping, storage conditions, and shelf-life vary for each product type. Please see the table below for guidance.

All our Dextramer®, U-Load® and Klickmer® products are shipped at + 2-8°C in Styrofoam boxes containing cooling elements and should be stored in the refrigerator (+2-8°C) upon arrival. easYmer® and MHC Monomers reagents are shipped in Styrofoam boxes containing dry ice and should be stored in the freezer (-20°C or -80°C) upon arrival.

Regarding the shelf life of MHC Dextramer® reagents, in general, the higher affinity of the peptide to the MHC, the more stable an MHC Dextramer® reagent will be, resulting in longer expected shelf life. The shelf-life guidance below is based on studies performed at Immudex assessing the product's performance over time.

If you require an established shelf-life for your Dextramer® reagent, we recommend our Clinical-Grade Dextramer® (GMP) reagents and Clinical-Grade (GMP) MHC monomers, which are provided with an expiration date on the label.

*The expected shelf-life stated is from the date of manufacturing and applies to medium and high-affinity peptides when properly stored. Low-affinity peptides and/or unstable alleles may have a shorter shelf-life. Based on our experience at Immudex, we believe the following alleles exhibit low stability: B*4403, B*5101, B*5701, B*5703, DQ2.5. Please follow the guidance below to assess the status of your Dextramer® reagent if working with these alleles.

*see U-Load® Technology FAQs for storage conditions of individual components.

One way to assess the status of your Dextramer® reagent is to store a reference cell line or other sample that can be used to check the performance of your MHC Dextramer® reagent over time. We recommend using reagents within their expected shelf-life stated in the table above, however if you do need to use your Dextramer® reagent beyond the expected shelf-life, we strongly recommend that you evaluate the functionality of the reagent before use, e.g., by staining your reference sample. Signs of changes in reagent stability include:

• Lower mean fluorescence intensity (MFI)
• Increased background
• Lower detection or loss of detection of your antigen-specific cell population

If these changes are not seen, reagent stability is not likely the issue. Please contact technical support for troubleshooting assistance.

All our products are shipped worldwide from our headquarters in Virum, Denmark. ​

You can find our distributors on this page. If we do not have a distributor in your country, you can place your order with us directly by contacting [email protected].

Yes, we can provide a certificate of analysis (CoA) for all MHC I Dextramer® reagents.

Please contact [email protected] providing the lot number of your product to obtain the corresponding CoA.

Immudex^® products and components are classified as non-hazardous, and therefore, a Safety Data Sheet (SDS) is not required – please read our Non-hazard Classification Statement and visit our Safety Documentation page for more information.